Privacy Policy
This Privacy Policy explains how LucaBella Insurance Agency Inc. ("LucaBella," "we," "us," or "our"), a Texas insurance agency at 3700 Standridge Dr, Suite 206, The Colony, Texas 75056, collects, uses, and shares information through our website at lucabellainsurance.com (the "site"), the contact form on the site, and the LucaBella Insurance Agency Text Line (the "text line").
1. Information we collect
From the contact form
Your first name, your mobile number, your question, and whether you checked the box to receive texts, along with the date and time you submitted the form.
From the text line
Your mobile number, the messages you send us and the messages we send you, the details you choose to share so we can prepare for a consultation (for example, the type of coverage you are asking about, information about a home or vehicle, your current insurer, and your renewal date), documents and photos you send, and the details of any appointment you book.
When you call, email, or visit
The information you give us, such as your name, contact details, and what you need help with.
What we do not ask for
We do not ask for your Social Security number, driver's license number, or bank or card details through the site or by text. Please do not send them that way.
2. How we use information
- To answer your questions by text, phone, or email.
- To prepare for, schedule, and remind you about consultations with our licensed agents.
- To pass questions about price, coverage, or a specific policy to a licensed agent.
- To provide the insurance services you ask for, including quotes and service on policies through the insurers we represent.
- To keep the records a licensed insurance agency is required to keep.
- To protect against fraud and misuse, and to comply with the law.
We do not use your mobile number to send marketing or promotional texts.
3. Text messaging and your mobile information
When you text our number, or check the text consent box on our form, you agree to receive automated texts from the LucaBella Insurance Agency Text Line about your question, the details and documents a consultation needs, and your appointments. Replies come from an automated assistant that tells you it is automated. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out and HELP for help. We keep a record of your consent and of any opt out. Our Terms of Service give the full text messaging terms.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or share your mobile number, your text messaging opt-in data, or your consent with any third party or affiliate for marketing or promotional purposes.
Sharing with the service providers that support the text line, such as our messaging platform and telephone carriers, is limited to delivering messages and supporting our service to you. All other categories of sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Documents you send us
Documents and photos you send by text, such as a declarations page from a current policy, are stored with your conversation in our agency's account on our customer communication platform. Our staff and licensed agents use them to prepare for your consultation and to provide the insurance services you ask for. We may share them with an insurer when you ask us to get a quote or to service a policy.
Nothing deletes these documents automatically. We keep them for as long as we need them to serve you and to keep the records the law requires of a licensed agency. You can ask us to delete documents you sent, and we will delete them unless we are required to keep them.
Standard text messages are not a fully secure channel. Please send only what your question or consultation needs. If you send a Social Security number, a driver's license number, or bank or card details by mistake, let us know.
5. How we share information
We do not sell your personal information. We share it only as follows:
- Service providers. Companies that host and protect the site, run our customer communication platform and the contact form, and deliver texts, calls, and email for us. They may use the information only to provide those services to us.
- Insurers. When you ask us to get a quote, place a policy, or service a policy, we share the information needed to do that with the insurer.
- Legal reasons. When the law requires it, when a regulator such as the Texas Department of Insurance asks for it, or when it is needed to protect the rights, property, or safety of you, us, or others.
- Sale of the agency. If the agency is sold or merged, information may pass to the new owner, who must handle it under this policy.
- With your permission. In any other case, only when you ask us to or agree to it.
None of this sharing includes text messaging originator opt-in data or consent, as described in section 3.
6. Cookies and technical information
The site does not use advertising cookies or tracking pixels. As with most websites, the companies that host and protect the site may record technical information such as your IP address, browser type, the pages you request, and the time of your visit, to deliver the site and keep it secure. Our contact form is provided by our customer communication platform, which may use cookies or similar technology that the form needs to work and to block spam. The site does not respond to Do Not Track signals, because it does not track you across other websites.
7. How long we keep information
We keep information for as long as we need it for the purposes in this policy, and for as long as the law requires a licensed insurance agency to keep records. Nothing on the text line deletes documents or messages automatically.
8. How we protect information
We use reasonable administrative, technical, and physical safeguards, and we limit access to the people and service providers who need it. No website, text message, or storage system is perfectly secure, so we cannot promise that information will never be accessed without permission.
9. Your choices
- Stop texts. Reply STOP to any text from the text line, or tell us by phone or email.
- Get help. Reply HELP, call {{LUCABELLA_PHONE}}, or email {{LUCABELLA_EMAIL}}.
- See, correct, or delete your information. Contact us and we will respond within a reasonable time. We may need to confirm who you are first, and we may keep information the law requires us to keep.
10. Insurance customers
If you are or become an insurance customer, nonpublic personal information about you is also governed by the privacy notices of the insurance companies that issue your policies. Each insurer provides its notice to you directly.
11. Children
The site is not meant for children, and we do not knowingly collect personal information from children under 13. The text line is only for people 18 and older.
12. Changes to this policy
We may update this policy. When we do, we will post the new version on this page with a new effective date.
13. Contact us
LucaBella Insurance Agency Inc.
3700 Standridge Dr, Suite 206
The Colony, Texas 75056
Phone: {{LUCABELLA_PHONE}}
Email: {{LUCABELLA_EMAIL}}